Skip to content
CheckMyCV
Check my resume

Customer service resume example, with the metrics and keywords that get interviews

By the CheckMyCV team · Updated

Customer service resumes often look alike, and most are lists of duties. The ones that stand out show volume, quality and results: how many customers you helped, how fast, and how well. Below: a full example, the skills hiring managers search for, and the mistakes that make a resume blend in.

Check my resume for freeBuild mine with Robert

Free review, no account · Rewritten resume as PDF and Word for $9.99, one time.

Jordan Ellis
Phoenix, AZ | (602) 555-0129 | jordan.ellis@example.com

Summary
Customer service representative with 4 years of experience handling 60+ calls and chats per day in retail and e-commerce. Skilled in Zendesk and Salesforce, with a record of resolving issues on first contact.

Work Experience
Customer Service Representative, Cactus Home Goods, Phoenix, AZ
January 2022 - Present
- Handled 60 to 70 inbound calls and chats per day, resolving most requests on first contact.
- Resolved escalated billing complaints by reviewing account history and issuing corrections in Salesforce.
- Processed orders, returns and refunds with accurate notes, which reduced repeat contacts on the same issue.
- Trained 5 new representatives on the ticketing system and call procedures.
- Wrote 10 help center macros in Zendesk that shortened replies to common questions.

Customer Support Associate, Desert Sky Electronics, Tempe, AZ
May 2020 - December 2021
- Answered 40 to 50 phone and email requests per day about orders, warranties and troubleshooting.
- Diagnosed basic device problems by phone and guided customers through fixes, avoiding unnecessary returns.
- Maintained clear case notes in the CRM so other agents could continue a case without asking the customer to repeat themselves.

Skills
Zendesk, Salesforce, live chat, phone support, order processing, refunds and returns, troubleshooting, Microsoft Office, de-escalation, bilingual English and Spanish

Education
Associate of Arts in Business, Phoenix College, 2020
Fictional example83/100 on our check
Customer service representative, 4 years. Person, employers and numbers are invented for illustration: use your own.

What recruiters check first

  1. Volume and channel. Calls, chats or emails per day, and the tools you used (for example Zendesk, Salesforce, Five9).
  2. Quality measures. Customer satisfaction, first-contact resolution, average handle time, quality scores, only if you know them.
  3. Problem solving. A real example of an angry customer turned around or a process you improved.
  4. Reliability. Steady work history, shift flexibility and clear writing, since your resume is a writing sample.

Keywords to include

Applicant tracking systems compare your resume to the words in the job posting. These come up most often for this role: keep the ones you can back up in an interview, spelled exactly as in the posting.

Hard skills

Soft skills

Summary example

Avoid

Hard-working customer service representative with good communication skills seeking a new opportunity.

Better

Customer service representative with 4 years of experience handling 60+ calls and chats per day in retail and e-commerce. Skilled in Zendesk and Salesforce, with a record of resolving issues on first contact.

Written for illustration: replace every detail with your own.

Work experience bullets: before and after

A task describes the job. A result describes you. For each role, keep three to five bullets that say what you did, at what scale, and what it changed.

Avoid

Responsible for answering customer calls.

Better

Handled 60 to 70 inbound calls and chats per day for an online retailer, resolving most requests on first contact.

Avoid

Worked on resolving complaints.

Better

Resolved escalated billing complaints by reviewing account history and issuing corrections in Salesforce.

Avoid

Helped customers with orders.

Better

Processed orders, returns and refunds in Salesforce with accurate notes, which reduced repeat contacts on the same issue.

Fictional examples: the numbers show the expected shape. Use yours, and never invent any.

How to structure it

  1. Header: name, city and state, phone, email. No photo.
  2. Summary: years of experience, channel, daily volume and your tools.
  3. Skills: software and support skills, using the wording from the job posting.
  4. Work Experience: each role with employer, city, dates, then three to five bullets with volume, tools and results.
  5. Education: high school diploma, associate degree or certifications.
  6. Optional: languages, especially bilingual support skills.

Mistakes that get a resume skipped

Frequently asked questions

What skills should I put on a customer service resume?

Pick those in the job posting: software such as Zendesk or Salesforce, channels like phone and chat, and soft skills such as de-escalation. Prove the important ones in your bullets.

How do I write a customer service resume with no experience?

Use retail, food service, school or volunteer jobs where you served people. Describe volume, the problems you solved and the tools you used.

Should I include numbers if I do not have exact data?

Give honest ranges you can defend, such as 40 to 60 calls per day. Do not invent satisfaction scores or percentages.

More resume examples